Members are first enrolled in fee-for-service for a short time until they are enrolled in one of the health plans.
Most Medicaid and FAMIS members get care through a health plan. Each health plan has a network (group) of primary care providers (PCPs), specialists, hospitals, and other health care providers.
These are the health plans Medicaid and FAMIS members can choose:
- Aetna Better Health of Virginia
- Anthem HealthKeepers Plus
- Molina Healthcare
- Sentara Community Plan
- UnitedHealthcare Community Plan
Some people do not have to join a health plan. Read the list of [PDF] exclusions.
Choosing a health plan
Members enrolled in Medicaid will get a letter asking them to choose a health plan. This “assignment letter” will list the health plan they will be enrolled in. Members have 90 days from the date on the letter to choose a different health plan.
All family members do not need to have the same health plan. To change your health plan, search for doctors, check your enrollment and more, go to the Medicaid Managed Care website.
To change your health plan online, select “Enroll” and then “Get Started.” If you want to change health plans by phone, call the Managed Care Helpline, Monday through Friday from 8:30 a.m. to 6 p.m. at 1-800-643-2273 (TDD 1-800-817-6608). Interpreter services are available. The Helpline can:
- Answer questions about health plans
- Find out if your doctor is in the health plan you want
- Help you choose the health plan that is right for you
Read about Medicaid health plan choices and added benefits:
Health Plan Comparison Chart
FAMIS or FAMIS MOMS members
FAMIS or FAMIS MOMS members can choose their health plan when they apply. If they did not choose a plan when they applied, they can join a plan by calling Cover Virginia at 833-5CALLVA. If they do not choose a plan, one will be chosen for them.
Read about FAMIS health plan choices and added benefits:
FAMIS MCO Choices and Covered Services
Your Medicaid and FAMIS ID cards
Once you or your child are enrolled in Medicaid or FAMIS, you will get a Commonwealth of Virginia health insurance card from the Department of Medical Assistance Services (DMAS). Each enrolled person in your household will get a card.
If you need a replacement Medicaid ID card, call Cover Virginia at 833-5CALLVA to order a new one. You can also contact your local Department of Social Services (DSS).
Members who are in a health plan will also get an ID card from the plan.
- Make sure the provider accepts Medicaid or FAMIS insurance and accepts your health plan, if you are in one
- Show your cards to the provider each time you get medical, dental, or other covered services
If you need a replacement health plan card, call the Managed Care Organization (MCO) Helpline at 1-800-643-2273. Or contact your health plan to ask for a new card.
When you are first enrolled in Medicaid or FAMIS, FAMIS MOMS, or Medicaid for children, you will get health care through fee-for-service. This means you can see any provider in the Medicaid or FAMIS fee-for-service network for covered services. Before you make an appointment or fill a prescription, ask the doctor, clinic, hospital, dentist, pharmacy, or mental health provider if they accept Medicaid or FAMIS fee-for-service. There are no co-pays for FAMIS members in fee-for-service.
For help finding a provider who accepts fee-for-service Medicaid or FAMIS, use the Department of Medical Assistance provider search.
After a short time, most Medicaid and FAMIS members will join a health plan. Some will stay in fee-for-service. All Plan First members will stay in fee-for-service. Some services are through fee-for-service even for members who are in health plans.
To learn about dental coverage and other covered services provided to health plan members through fee-for-service, read your Medicaid or FAMIS program handbook.
Medicaid Members Handbook